These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and OKG Solutions ("OKG," "we," "us," or "our") governing your access to and use of the OKG Solutions platform, including all associated services, software, and documentation (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms.
1. Acceptance of Terms
By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms. If you do not agree to these Terms, you must not access or use the Service.
2. Account Registration and Responsibilities
2.1 Account Creation
To use the Service, you must create an account by providing accurate, complete, and current information, including your name, email address, company name, and other requested details. You agree to update your account information promptly to keep it accurate.
2.2 Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify OKG Solutions of any unauthorized use of your account or any other breach of security. We will not be liable for any loss or damage arising from your failure to protect your account credentials.
2.3 Account Administrators
The individual who creates the account is designated as the initial account administrator. Account administrators may invite additional users, assign roles, and manage account settings. You are responsible for the actions of all users within your account.
3. Subscription Plans, Billing, and Payment
3.1 Subscription Plans
OKG Solutions offers subscription plans ranging from $199 to $999+ per month, depending on the features, number of users, and facilities included. Enterprise plans with custom pricing are available for larger deployments. Plan details, pricing, and feature comparisons are available on our pricing page and may be updated from time to time.
3.2 Monthly Billing
All subscriptions are billed on a monthly basis. Your billing cycle begins on the date you subscribe to a paid plan. Payment is due at the beginning of each billing cycle and will be automatically charged to your designated payment method.
3.3 Auto-Renewal
Your subscription will automatically renew at the end of each billing period unless you cancel prior to the renewal date. You may cancel your subscription at any time through your account settings. Cancellation will take effect at the end of your current billing period, and you will retain access to the Service until that date.
3.4 Payment Methods
You agree to provide a valid payment method and authorize OKG Solutions to charge that payment method for all fees incurred under your account. If a payment fails, we may suspend access to the Service until the outstanding balance is resolved.
3.5 Taxes
All fees are exclusive of applicable taxes. You are responsible for paying all taxes associated with your use of the Service, excluding taxes based on OKG Solutions' income.
3.6 Refunds
Subscription fees are generally non-refundable. If you believe you are entitled to a refund due to a billing error or service issue, please contact our support team within 30 days of the charge in question.
4. Free Trial and Pilot Programs
OKG Solutions may offer free trial access or pilot programs to new customers from time to time. The duration, feature scope, and payment-method requirements for any such trial or pilot will be specified at the time of signup. At the end of any trial or pilot period, you must subscribe to a paid plan to continue using the Service. If you do not subscribe, your access may be suspended, and your data will be retained for 30 days to allow you to subscribe and resume use, after which it will be subject to the deletion schedule described in Section 13.3. We reserve the right to modify or discontinue trial and pilot programs at any time without notice.
5. Acceptable Use Policy
You agree to use the Service only for lawful purposes and in accordance with these Terms. You shall not:
- Use the Service for any illegal, fraudulent, or unauthorized purpose;
- Attempt to gain unauthorized access to the Service, other accounts, computer systems, or networks connected to the Service;
- Use any automated means, including bots, scrapers, or crawlers, to access, extract, or collect data from the Service;
- Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code of the Service;
- Transmit any viruses, malware, or other harmful code through the Service;
- Interfere with or disrupt the integrity or performance of the Service or the data contained therein;
- Use the Service to store or transmit content that infringes any third-party intellectual property rights;
- Resell, sublicense, or otherwise make the Service available to third parties without our prior written consent;
- Use the Service in a manner that could damage, disable, overburden, or impair our servers or networks.
Kiosk Mode Responsibility. If you enable kiosk mode (public QR-code access to the AI safety chat for plant-floor workers), you are solely responsible for controlling the distribution of kiosk QR codes, ensuring they are used only by authorized workers at authorized facilities, informing workers that kiosk submissions are logged, and revoking or rotating kiosk codes if you suspect unauthorized access.
We reserve the right to suspend or terminate your account if we determine, in our sole discretion, that you have violated this Acceptable Use Policy.
6. Intellectual Property
6.1 OKG Solutions' Intellectual Property
The Service, including all software, algorithms, user interfaces, designs, text, graphics, logos, and trademarks, is the proprietary property of OKG Solutions and is protected by intellectual property laws. Nothing in these Terms grants you any right, title, or interest in the Service except for the limited right to use the Service as described herein.
6.2 Customer Feedback
If you provide any feedback, suggestions, or ideas regarding the Service ("Feedback"), you grant OKG Solutions a non-exclusive, royalty-free, perpetual, irrevocable, and worldwide license to use, modify, and incorporate such Feedback into the Service without any obligation to you.
7. Customer Data Ownership and Portability
7.1 Your Data
You retain all rights, title, and interest in and to any data, content, or information that you upload, submit, or store through the Service ("Customer Data"). OKG Solutions does not claim ownership over your Customer Data.
7.2 License to Customer Data
You grant OKG Solutions a limited, non-exclusive license to access, process, and store your Customer Data solely for the purpose of providing and improving the Service. We will not use your Customer Data for any other purpose without your express consent.
7.3 Data Portability
You may export your Customer Data at any time through the export functionality available within the Service. Exports are available in standard formats including CSV and PDF. The Service also provides a bulk-import pathway that allows you to load Customer Data into OKG Solutions from external systems; you are responsible for ensuring you have the right to import any data you submit. Upon termination of your account, you will have 30 days to export your data before it is permanently deleted.
8. Data Processing and Storage
Customer Data is processed and stored on servers located in the United States. All data is encrypted at rest using industry-standard encryption protocols. Data in transit is protected using TLS (Transport Layer Security) encryption. We implement reasonable administrative, physical, and technical safeguards to protect Customer Data from unauthorized access, alteration, disclosure, or destruction.
9. AI-Generated Content Disclaimer
The Service utilizes artificial intelligence, powered by OKG AI, to generate safety compliance guidance, documentation, and recommendations ("AI-Generated Content"). You acknowledge and agree that:
- AI-Generated Content is provided for informational and guidance purposes only and does not constitute legal, professional, or certified safety advice;
- AI-Generated Content may contain errors, omissions, or inaccuracies and should not be relied upon as the sole basis for safety compliance decisions;
- You are solely responsible for reviewing, verifying, and validating all AI-Generated Content before implementing it in your facility or operations;
- OKG Solutions does not guarantee that AI-Generated Content will satisfy any specific regulatory requirements, including but not limited to OSHA standards;
- You should consult with qualified safety professionals and legal counsel to ensure full compliance with applicable laws and regulations;
- OKG Solutions shall not be held liable for any injuries, damages, fines, penalties, or losses arising from your reliance on AI-Generated Content.
10. Limitation of Liability
10.1 Limitation of Damages
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL OKG SOLUTIONS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, OR LOSS OF GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF OKG SOLUTIONS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
10.2 Cap on Liability
OKG SOLUTIONS' TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT OF FEES PAID BY YOU TO OKG SOLUTIONS DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
10.3 Basis of the Bargain
The limitations set forth in this section reflect the allocation of risk between the parties and are an essential element of the basis of the bargain between the parties. The Service would not be provided without such limitations.
11. Indemnification
You agree to indemnify, defend, and hold harmless OKG Solutions and its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with:
- Your use of the Service;
- Your violation of these Terms;
- Your violation of any applicable law or regulation;
- Your reliance on any AI-Generated Content without proper verification;
- Any dispute between you and any third party relating to your use of the Service;
- Any Customer Data you upload, submit, or store through the Service.
12. Service Availability
OKG Solutions aims to provide a highly available Service, but we do not warrant any specific uptime level, and no service-level agreement ("SLA") is offered as part of the standard Service unless expressly agreed in a separate written enterprise agreement. The Service is provided on an "as available" basis. We do not warrant that the Service will be uninterrupted, error-free, or available at all times. We reserve the right to perform scheduled or emergency maintenance, and to modify or suspend portions of the Service, with or without notice. OKG Solutions shall not be liable for any downtime or service interruptions, including but not limited to those caused by internet outages, force majeure events, hosting-provider failures, or third-party service failures.
13. Termination
13.1 Termination by Customer
You may terminate your account at any time by canceling your subscription through your account settings or by contacting our support team. Termination will take effect at the end of your current billing period.
13.2 Termination by OKG Solutions
We may suspend or terminate your access to the Service at any time if you breach these Terms, fail to pay applicable fees, or engage in conduct that we determine, in our sole discretion, is harmful to the Service, other users, or OKG Solutions. We will make reasonable efforts to provide notice before termination, except in cases of egregious violations.
13.3 Effect of Termination
Upon termination, your right to access and use the Service will cease immediately. Your Customer Data will be available for export for a period of 30 days following termination. After this 30-day period, your Customer Data will be permanently deleted from our systems, except as required by law or for legitimate business purposes (such as resolving disputes or enforcing our agreements).
14. Modifications to Terms
OKG Solutions reserves the right to modify these Terms at any time. We will provide at least 30 days' notice of any material changes by email to the address associated with your account and/or by posting a notice on the Service. Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the modified Terms, you must discontinue use of the Service before the changes take effect.
15. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Alabama, United States of America, without regard to its conflict of law provisions. Any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the state or federal courts located in the State of Alabama, and you consent to the personal jurisdiction of such courts.
16. Dispute Resolution
16.1 Informal Resolution
Before initiating any formal dispute resolution proceedings, you agree to first contact OKG Solutions and attempt to resolve the dispute informally. You must send a written notice describing the nature of the dispute and your desired resolution to our contact address. The parties shall negotiate in good faith for a period of at least 30 days before pursuing any other remedy.
16.2 Binding Arbitration
If the dispute cannot be resolved informally, the parties agree to submit the dispute to binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted in the State of Alabama. The arbitrator's decision shall be final and binding, and judgment upon the award may be entered in any court of competent jurisdiction.
16.3 Class Action Waiver
YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.
17. General Provisions
17.1 Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and OKG Solutions regarding the Service and supersede all prior agreements, understandings, and communications, whether written or oral.
17.2 Severability
If any provision of these Terms is found to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect.
17.3 Waiver
The failure of OKG Solutions to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.
17.4 Assignment
You may not assign or transfer these Terms or your rights under these Terms without the prior written consent of OKG Solutions. OKG Solutions may assign these Terms without restriction.
18. Contact Information
If you have any questions about these Terms of Service, please contact us at:
OKG Solutions
Email: [email protected]
Website: www.okgsolutions.com